Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long will it take to process my order?
A: Orders are usually processed within 1–3 business days after payment is confirmed. You’ll receive a confirmation email once your order is placed, and another with tracking details once it ships.
Q: How long does shipping take?
A:
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Domestic orders: 7-15 business days.
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International orders: 10-15 business days (delivery times vary depending on customs)
Q: Do you ship internationally?
A: Yes! We ship worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number by email. Please allow up to 24–72 hours for tracking updates to appear.
Returns & Refunds
Q: Can I return or exchange an item?
A: Yes — you can return items within 15 days of receiving your order, as long as they are unused, in original condition, and in original packaging. See our [Refund & Return Policy] for details.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs, unless the item was defective or incorrect.
Q: How long do refunds take?
A: Once your return is received and approved, refunds are processed back to your original payment method within 20 business days.
Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, apple pay and other secure payment options available at checkout.
Q: Is my payment information safe?
A: Absolutely. All payments are processed securely by our trusted payment providers. We never store your card details.
Products
Q: Are the product photos accurate?
A: We do our best to ensure product images and descriptions are accurate. Colors may vary slightly depending on your screen.
Q: Do you restock sold-out items?
A: Some popular items may be restocked. You can join our email list to be the first to know about restocks and new arrivals.
Contact
Q: How can I reach customer service?
A: You can contact us anytime at:
📧Laurenreps.owner@gmail.com
We usually reply within 24 hours (business days).